In a previous article entitled ‘Solving the tribal knowledge problem’ we discussed the challenge that many organisations have where a customer is being managed by a small team or an individual and the sharing of knowledge to other team members does not happen outside of that circle. In the following article we examine how PCI data is used and shared from a software perspective.
Generating data is something that has been around since the earliest computer systems. However being able to take that data, analyse it and use it in an effective manner has been something that many acquiring organisations have found challenging, in particular when it comes to managing a database of customers across all PCI DSS levels.
Often these issues arise as a result of acquirers using a combination of software products and spreadsheets to manage their largest and most important customers. This approach can be cumbersome and labour intensive as well as inefficient when it comes to communicating with your customers.
Additionally, when a problem occurs such as an account data compromise, this can lead to exacerbating these issues.
Data driven efficiency
We believe that data driven efficiency is one of the keys to solving these issues, using real-time data analysis and sharing this across your team can therefore address bottlenecks as they arise. Ultimately increasing efficiency and enabling your organisation to move from an approach that is predictive as opposed to prescriptive.
Sysnet.air addresses these issues in one easy-to-use, centralised, on-line solution. You will have a comprehensive overview across your relationship managed compliance portfolio and a holistic view of each individual customer’s status. For further information on how Sysnet.air can empower your organisation, request a call back.
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