Bilingual Contact Centre Associates (Poznań, Poland)

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We are currently recruiting for passionate, motivated, and enthusiastic German, Italian, Dutch, French and English speaking Contact Center Associates to join our team and provide Security and/or Compliance support via multiple customer engagement channels.

Company Background

Established in 1989, Sysnet Global Solutions provides payment card industry compliance services, specialising in compliance validation, and merchant engagement and retention solutions. Headquartered in Dublin, Ireland, Sysnet offers a range of services, including its award-winning, proprietary, compliance management and merchant intelligence solution Sysnet.airTM, to a wide variety of businesses including acquirers, ISOs, international banks, payment service providers and merchants and provides services to clients in more than 40 countries worldwide.


People & Culture

At the core of Sysnet are its people and our employees are the driving force of the business. Sysnet is passionate about hiring and developing driven individuals and giving them, long-term careers and opportunities. The company hires more than anything on cultural fit and potential to grow within the business. It is a fast-moving business – this means our people must be adaptable, quick thinking and focused on results. To succeed in Sysnet you will be smart, down to earth, and open to change


Key Responsibilities of Bilingual Contact Centre Associate

  • Responding to all customer service requirements, agreed telephone service
  • To aim to resolve all queries on a first call resolution basis

Customers Engagement and Experience

  • Ability to interact with customers on a personal level
  • Communicate clearly and effectively during all calls
  • Provide exceptional customer experiences at every customer touchpoint

Security Assessment and Support

  • Utilizing Sysnet technology – you will assist and/or manage customer profiles to determine their Security and Compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status
  • Document all calls thoroughly and correctly

Experience & Minimum Requirements

  • You speak in one of the following languages: German/Italian/Dutch/French (B2/C1) and you have a great level of English (B2/C1) as well as minimum secondary education
  • Excellent communication skills in both German and English in the both verbal and written forms
  • Preferably some previous experience in customer service – ideally in a contact centre or perhaps in retail either would be great
  • Ability to work flexible shifts whilst displaying impeccable schedule adherence
  • A team player with a positive outlook and a passion for customer service
  • Strong attention to details and the ability to multi-task
  • Excellent computing skills
  • Strong decision-making and problem-solving skills
  • Interest in Cyber Security and IT fields is a plus

Benefits of working at Sysnet Global Solutions Poznań

  • Employment contract
  • Private medical care – Medicover
  • MyBenefit system / Multisport cards
  • Holiday allowance
  • Extra annual leave days
  • Referral program
  • Eyeglasses reimbursement
  • Location in the center of Poznan with a beautiful view on Warta and Ostrów Tumski

If you are interested in this role, please send your CV and statement of interest to ewa.beyga@sysnetgs.com