Operations Support Analyst


We have a vacancy for an Operations Support Analyst based in Hyderabad.

Purpose of role

The Operations Analyst is responsible for overall management of Sysnet’s production services. The role will include Incident Management, Account Management, Release Deployments, Monitoring and general maintenance of live production services.

Key Responsibilities

  • Incident Management & Escalation, writing reports.

  • Internal & External application & user account management.

  • Release management & scheduling: working with DevOps, PMO and QA teams to ensure the deployment and sign-off of product releases.

  • Production system performance monitoring, log monitoring and reporting any issues.

  • Management of client and internal data & performance reports.

  • Testing of Sysnet’ s web, desktop and mobile-based applications.

  • Management of security schedule – schedule and manage penetration/vulnerability tests by working with InfoSec and IT teams.

  • Management of business continuity & disaster recovery testing schedule.

  • Management of VOIP Telephony System.

Experience, skills & Minimum Requirements

  • A minimum of 2-3 years’ experience in technology operations and production support.

  • Good understanding of SQL and Linux.

  • Knowledge of supporting systems in AWS & GCP is desirable.

  • Experience with monitoring tools such as Nagios & Zabbix is desirable.

  • Experience with VOIP Telephony System desirable.

  • Strong interpersonal skills with the ability to communicate clearly & effectively, both written and oral.

  • Experience in application troubleshooting within a production environment.

  • Well-developed problem-solving and analytical skills.

  • Proficiency with Jira, Confluence, Excel, and Word.

  • An ITIL certification is desirable.

  • Ability to learn & manage multiple technical systems.

  • Ideal candidate will have a background in production support or software Quality Assurance.

  • Graduate level

If you are interested in this role, please send your CV and statement of interest to hr@sysnetgs.com