Contact Centre Agent

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About Sysnet

Established in 1989, Sysnet Global Solutions provides payment card industry, cyber security, compliance and customer engagement solutions that help businesses to improve security and acquiring organizations to reduce risk.

Sysnet is a high-growth private equity backed company headquartered in Dublin, Ireland with offices in the United States, South Africa, the United Kingdom, Poland and India.

We have vacancies for Contact Centre Agent. These positions offer the right candidates the opportunity for career progression within a dynamic international growth focused company.


Key Responsibilities

  • Customer Engagement

Provide awesome Security and/or Compliance support via multiple customer engagement channels, including; voice, web-chat, email and SMS.

  • Customer Experience

Provide excellent customer experiences at every customer touchpoint whilst being aware of your average handling time to optimize experience and productivity. You’ll be assessed using our industry leading quality program and receive regular feedback, coaching and support to ensure success.

  • Educate

Educate customers on the relevance and importance of industry security and compliance standards.

  • Security Assessments and Support

Utilizing Sysnet technology – you’ll assist and/or manage customer profiles to determine their Security and Compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status.

  • Product Awareness

Identify opportunities to promote and upsell additional security and compliance products when supporting customers based on their customer profile.

  • Other

Undertake additional tasks as necessary based upon business needs.


Required Skills

  • Excellent ‘all-round’ communication skills

  • Ability to work flexible shifts whilst displaying impeccable schedule adherence

  • A team player with a positive outlook and a passion for customer service

  • Strong attention to detail and the ability to multi-task

  • Excellent computing skills

  • Strong decision-making and problem-solving skills


Required Experience

  • 1 years’ experience in a fast-paced customer service environment (preferably call center environment)


Hours of Work

  • 8 hours a day, 5 days a week between the hours of 8am and 10pm Monday to Sunday


Required Language

  • English


Benefits

  • 22 days paid annual leave per annum

  • Performance incentives

  • Pension plan following probation

  • Discounted Healthcare

  • Death in Service

  • Subsidised gym membership


If you are interested in this role, please send your CV and statement of interest to hr@sysnetgs.com