Our flexible, on-demand customer engagement services are payments industry focused, providing support to your customers through their preferred channels; Voice, web-chat, email and SMS.
Customer engagement solutions for each stage of your customers lifecycle;
Supporting millions of customers annually in the payments industry, our comprehensive range of service solutions include:
- Customer Services
- Product Support
- Compliance Support
We assist in getting your products and services to your customers and prospects via:
- Terminal Replacement Programmes
- New Product and/or Service Launches
- Cross/Upsell Programmes
- Appointment Setting
- Loyalty and Retention Programmes
Providing assistance to your customers, addressing a wide-range of technical challenges, including:
- Point-of-Sale Technical Support
- PCI DSS Vulnerability Support
- Cyber Security Support
Why Sysnet Envoy?
Envoy makes the perfect partner for your call management and contact centre service needs;
We work exclusively within the payments industry giving us a deep understanding of the challenges faced by your organisation and your customers. Our clients include some of the largest and most demanding brands in payments.
Utilising the latest cloud-based multi-channel communications technology ensures that your customers and prospects receive the highest levels of service.
Our highly trained and experienced agents deal with thousands of interactions on a daily basis, through all contact channels. Providing communications to over 100,000 customers monthly.
We provide a full suite of reports ranging from service metrics, team performance, contact detail, as well as activity reports. Ensuring you have full visibility of all touch points.
Our dedicated Quality Team assures that every customer interaction is optimised and that our industry leading quality levels are maintained.
We employ advanced workforce management software, empowering us to strategically deploy team members across your campaign – ensuring optimal productivity at all times.
Our customer engagement centres in Ireland, Poland and the United States, combined with our multi-lingual agents that are from over 40 countries ensures that we are able to provide services on a global scale.
Security and compliance is a pivotal component of our organisational expertise. We’re PCI DSS, ISO27001, Cyber Essentials and SSAE16 certified – meaning that you can have peace of mind when sharing your organisations data with us.
We use Lean Six Sigma methodologies to identify and improve processes, meaning better business outcomes and improved customer experience at every touch point.
Sysnet suite of services
Sysnet helps build and support mutually beneficial relationships
between our clients and their customers globally through market-leading software,
end-to-end services and best-in-class support.
If you are a merchant that requires technical or PCI DSS help, please click here