A guide to ecommerce SAQs
Articles, Blog, Client Resources, Whitepapers

A guide to ecommerce SAQs

by Natasja Bolton, Acquirer Support Manager Most small and medium-sized merchants rely on an online compliance portal, such as our Sysnet.air solution, to determine the appropriate SAQ for their PCI DSS self-assessment. SAQ determination is based on the merchant’s completion of a series of questions on their  payment channels and payment processing methods.   For many merchants […]

Articles, Client Resources

Cyber Security Innovation Voucher Scheme to help SMBs

Global data breach and security threat reports continue to highlight that all organisations both large and small may be subject to cyber attacks.  As Forbes pointed out in a recent article, in 2014 “60 percent of all targeted attacks struck small- and medium-sized organizations”.   In previous blog entries, we discussed that these smaller organisations […]

Articles, Client Resources

Closing the deal on compliance merchant support service

In our experience, getting merchants compliant is not unlike carrying out a sales campaign, it can sometimes take quite a few calls to successfully engage merchants in the process. Studies show that 80 Percent of successful sales require five follow-up calls.   Though it seldom takes that many calls to get merchants compliant, sometimes a […]

Blog, Client Resources

Malware POS Alert – AbaddonPOS and Cherry Picker

by Dr. Grigorios Fragkos, VP Cybersecurity Two new malware files have been identified targeting point-of-sale (POS) terminals called AbaddonPOS and Cherry Picker. The AbaddoPOS malware is delivered by the Angler Exploit Kit or through an infected Microsoft Office document. The malware targets the memory of all processes running on the infected system (excluding its own […]

Articles, Client Resources

Outsourcing Customer Contact Services

Outsourcing makes sense and is widely practiced by many organisations for all sorts of business processes.  However, within the payments industry, one area where outsourcing is not so readily embraced is that of merchant contact services and with good reason. One of the primary disadvantages of outsourcing this service is the lack of customer focus.   […]

Articles, Client Resources

Security – who cares about small businesses? We do!

Most small businesses know that their customers’ loyalty is key to their success and constantly strive to keep their customers happy and coming back time and time again. However, many don’t realise that failing to secure their customers sensitive payment information, puts not only their customers’ loyalty but also the survival of their business at […]

Easier PCI compliance with PCI-validated P2PE Solution
Articles, Blog, Client Resources

Easier PCI compliance with PCI-validated P2PE Solution

by Jason McWhirr, IS Consultant Not surprisingly, most retailers are focussed on their customers and sales, using the tools that best facilitate that, not on security systems to protect cardholder data – despite the hazards that a data breach could present.   Sysnet’s contact centre and acquirer support teams help retail merchants with their annual […]

Articles, Client Resources

VIP Manager, manage important merchants

We have been listening closely to our clients to understand the challenges they face day to day around their PCI DSS requirements. One of the most common difficulties facing acquiring organisations is around the management of compliance of their account managed merchant customers.   Difficulties can range from the collection and collation of data, tracking […]

Articles, Blog, Client Resources

EMV – Taking care of business in the U.S

With 85% of merchant businesses unaware of the financial and legal liabilities they’ll be responsible for starting at the beginning of October, we take a look at the key impacts that will affect these businesses. “Download our whitepaper: Taking-Care-of-Business-in-the-U.S. where we examine what the impact the EMV roll out will have on merchants and list potential […]

Helping customers understand information security policy requirements
Articles, Blog, Brochures, Client Resources, Videos

Helping customers understand information security policy requirements

Helping our client’s customers to meet their compliance requirements as quickly and as painlessly as possible are key goals for Sysnet’s white labelled compliance management solution. Just one of the ways we achieve these goals is to provide download-able information a security policy template.   This policy template is designed to assist customers with protecting their […]

Webinar - The challenges of managing PCI compliance of large, complex merchants
Blog, Client Resources, Videos, Webinars

Webinar – The challenges of managing PCI compliance of large, complex merchants

Managing the PCI compliance of large, complex merchants is a real challenge for acquiring organisations. Working with some of the world’s largest acquirers has given Sysnet a deep insight into how those organisations manage their VIP merchants’ PCI DSS compliance and associated reporting requirements and more importantly, into the common issues they face when managing […]

Getting started with PCI DSS
Client Resources, FDUS - Associates, FDUS - Managers, Videos

Getting started with PCI DSS

Though the road to PCI compliance can at times feel daunting, getting started with the process and taking it step by step is often the best way to proceed. Achieving and maintaining compliance with the PCI Data Security Standard is an ongoing cycle with three distinct steps: Assess, Remediate and Report.   Remember that businesses […]

What is PCI DSS and why is it important?
Client Resources, FDUS - Associates, FDUS - Managers, Videos

What is PCI DSS and why is it important?

The Payment Card Industry Data Security Standard or PCI DSS for short is a compliance standard that defines data security requirements relating to the processing, storage or transmission of cardholder data.   The PCI DSS was founded in December 2004 by 5 major card brands – Visa, Mastercard, American Express, Discover and JCB. In 2006, the […]

Making customer data safe as houses
Blog, Client Resources, FDUS - Associates, FDUS - Managers, Videos

Making customer data safe as houses

All businesses that accept payment cards for goods or services, regardless of size, have important obligations that they must be aware of. Credit and debit card information is extremely valuable and businesses must therefore be aware that they are responsible for the security of this data, from the moment they take a card for payment […]