An-alternative-approach-to-non-compliance-fees
Blog, Infographics

An alternative approach to non-compliance fees

Despite various approaches that some acquirers take to try and engage with businesses when it comes to compliance programs, some merchants simply do not engage. The traditional approach of driving compliance via non-compliance fees unfortunately doesn’t always produce results and can also lead to a negative association with the brand of the acquirer in the eyes […]

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Why we treat every customer contact like a first date
Blog, Uncategorized

Why we treat every customer contact like a first date

By Gerald McGauley, Head of Contact Centre When a customer reaches out for assistance they are looking for a person that will understand and assist them, not a machine with automated, monotone answers. To that end when evaluating our associates on their customer interactions they key questions we look to answer are;   Did you […]

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Blog, Videos

A look inside our contact services facility

    Through our multi-channel contact services centre, we deliver exceptional contact centre services. Our Global Operations Centre provides flexible, on-demand services to help you meet your business objectives. Our Global Operations Centre is based in Dublin, Ireland.   We use a combination of outstanding people, best-in-class technology and quality assurance programmes to make sure […]

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Choosing-the-right-communications-channel-to-drive-engagement
Articles, Blog, Infographics

Choosing the right communications channel to drive engagement

Increasing and maintaining PCI DSS compliance can be a challenge, many factors often come into play, from how customers are engaging with their PCI programme to what channel and communications are compelling them to take action. Every communication channel has a value and a benefit, understanding when to implement which channel and at what stage […]

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Articles, Client Resources

Closing the deal on compliance merchant support service

In our experience, getting merchants compliant is not unlike carrying out a sales campaign, it can sometimes take quite a few calls to successfully engage merchants in the process. Studies show that 80 Percent of successful sales require five follow-up calls.   Though it seldom takes that many calls to get merchants compliant, sometimes a […]

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Articles, Blog, Sysnet.air

“EMV transition is overwhelming” – Many SMBs struggle with the liability change

With the EMV transition deadline of October 1st having passed, many small business have still not upgraded their terminals to the new standard and many are not aware of the financial and legal liabilities that they are now responsible for. In fact many small business are feeling overwhelmed, according to a recent article on Paymenteye.com. […]

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Brochures, Sysnet.air

Merchant Contact Services – Brochure

Scalable ‘On-Demand’ Customer Contact Service   Merchant Contact Services (MCS) is a scalable ‘on-demand’ customer contact service that enables acquiring organisations to respond to market conditions while also pro-actively engaging with customers through their customers preferred channels; phone, web-chat, email, SMS and social media.   For further information please download the Merchant Contact Services Brochure  

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Blog, Sysnet.air

Changing a merchants’ perception of their payment processor can help to reduce attrition rates

Payment processing is often viewed as a commodity because in the majority of cases the service characteristics are undifferentiated. The technologies used and the services offered are often quite similar making it relatively easy for a merchant to move from one provider to the next. This can result in a scenario where merchants move from […]

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Creating a successful Merchant PCI DSS Compliance Management Program
Blog

Creating a successful Merchant PCI DSS Compliance Management Program

By Paul Prior, Chief Product Officer, Sysnet Global Solutions The Payment Card Industry Data Security Standard (PCI DSS), while undoubtedly benefitting both merchants and payment card holders, places significant demands on the resources of many acquirers. Most people involved in risk and compliance within the payments industry recognise these benefits; nevertheless running a merchant PCI […]

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Why merchant aggregation is becoming a popular model
Blog

Why merchant aggregation is becoming a popular model

Merchant aggregators, or enterprises that funnel and process multiple merchant transactions through a single account, have gained increasing attention in recent years. Payment’s Journal reported that as merchants deploy mobile-card acceptance, it’s important that these firms can process millions of transactions by linking them to a single account.   And with the rise in mobile payments, […]

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