Despite various approaches that some acquirers take to try and engage with businesses when it comes to compliance programs, some merchants simply do not engage. The traditional approach of driving compliance via non-compliance fees unfortunately doesn’t always produce results and can also lead to a negative association with the brand of the acquirer in the eyes […]
With 2017 having only commenced and with many businesses planning for the year ahead, it can be an ideal time to reach out to your customers. The most successful approach is via a multi-channel campaign. If your organisation is planning such a campaign then Sysnet can help. We have the experience and expertise to make […]
By Jason McWhirr, Information Security Consultant What is the PCI DSS Prioritised Approach? Merchants with more complex payment systems or payment processes that do not fit into the shortened SAQs (A, A-EP, B, B-IP, C & P2PE) are required to complete SAQ D or may require an on-site assessment (for merchants with larger amounts of […]
By Gerald McGauley, Head of Contact Centre When a customer reaches out for assistance they are looking for a person that will understand and assist them, not a machine with automated, monotone answers. To that end when evaluating our associates on their customer interactions they key questions we look to answer are; Did you […]
Through our multi-channel contact services centre, we deliver exceptional contact centre services. Our Global Operations Centre provides flexible, on-demand services to help you meet your business objectives. Our Global Operations Centre is based in Dublin, Ireland. We use a combination of outstanding people, best-in-class technology and quality assurance programmes to make sure […]
Reaching out to a customer once is often not enough, it can take a little bit of encouragement. Ensuring your strategy includes follow-up communications will help you to build your relationships with your customers. They will also feel that they will have support from you as and when they need it. Understanding what is […]
Increasing and maintaining PCI DSS compliance can be a challenge, many factors often come into play, from how customers are engaging with their PCI programme to what channel and communications are compelling them to take action. Every communication channel has a value and a benefit, understanding when to implement which channel and at what stage […]
In our experience, getting merchants compliant is not unlike carrying out a sales campaign, it can sometimes take quite a few calls to successfully engage merchants in the process. Studies show that 80 Percent of successful sales require five follow-up calls. Though it seldom takes that many calls to get merchants compliant, sometimes a […]
With the EMV transition deadline of October 1st having passed, many small business have still not upgraded their terminals to the new standard and many are not aware of the financial and legal liabilities that they are now responsible for. In fact many small business are feeling overwhelmed, according to a recent article on Paymenteye.com. […]
Scalable ‘On-Demand’ Customer Contact Service Merchant Contact Services (MCS) is a scalable ‘on-demand’ customer contact service that enables acquiring organisations to respond to market conditions while also pro-actively engaging with customers through their customers preferred channels; phone, web-chat, email, SMS and social media. For further information please download the Merchant Contact Services Brochure
Payment processing is often viewed as a commodity because in the majority of cases the service characteristics are undifferentiated. The technologies used and the services offered are often quite similar making it relatively easy for a merchant to move from one provider to the next. This can result in a scenario where merchants move from […]
By Paul Prior, Chief Product Officer, Sysnet Global Solutions The Payment Card Industry Data Security Standard (PCI DSS), while undoubtedly benefitting both merchants and payment card holders, places significant demands on the resources of many acquirers. Most people involved in risk and compliance within the payments industry recognise these benefits; nevertheless running a merchant PCI […]
Merchant aggregators, or enterprises that funnel and process multiple merchant transactions through a single account, have gained increasing attention in recent years. Payment’s Journal reported that as merchants deploy mobile-card acceptance, it’s important that these firms can process millions of transactions by linking them to a single account. And with the rise in mobile payments, […]
As the acquiring industry heats up with competition, merchant cross-selling is a crucial strategy for success. The time, money and effort that goes into procuring new business can be draining to many organisations, but by focusing on existing relationships as well, an acquiring firm has the chance to drive profit more easily. According to […]
Natasja Bolton, Consulting Manager A breach is an intrusion into your computer systems or physical environment where unauthorised access, disclosure, modification, or destruction of data may have led to a compromise of cardholder data. Read more of this Fact Sheet
