Articles, Blog

Using data to build better relationships with your SMBs

Every engagement with a client provides an opportunity for you to strengthen your relationship with them. By ensuring that each contact makes them feel that they have a strong business partner that they can trust, rely on, and build their business with, you are fueling their loyalty and strengthening your customer relationship.   Conversely, each […]

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Customer engagement - driving compliance through customer engagement
Articles, Blog, Whitepapers

Customer engagement – driving compliance through customer engagement

Many factors can impact the effective delivery of a PCI programme for acquirers, processors and ISOs.  From how customers are engaging with their PCI programme to what channel and communications are compelling them to take action.   Download our Best Practice Guide where we take a look at how an omni-channel approach can improve customer […]

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Articles, Client Resources

Outsourcing Customer Contact Services

Outsourcing makes sense and is widely practiced by many organisations for all sorts of business processes.  However, within the payments industry, one area where outsourcing is not so readily embraced is that of merchant contact services and with good reason. One of the primary disadvantages of outsourcing this service is the lack of customer focus.   […]

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Building loyalty through positive customer experiences
Blog, Videos

Building loyalty through positive customer experiences

It’s well known that creating positive customer experiences helps to build brand loyalty, but many acquiring organisations struggle to deliver those positive experiences for all of their customers, all of the time. Implementing a customer engagement programme can help you to deliver those positive experiences on a regular basis.   However, quality customer engagement programmes […]

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