Our expertise will make your outreach campaign a success
Blog, Uncategorized

Outreach campaign success

Conducting an outreach campaign can be tricky to get right as well as resource heavy. Responding to market conditions while also proactively engaging your customers through their preferred channels can be difficult to achieve successfully. It can make sense to outsource, however often providers are not specialised or experienced enough in conducting an outreach security and compliance […]

Blog, Videos

Cyber security threats – Keeping your customers safe with proactive data security services

  In a previous article, written by Sysnet’s Paul Prior, Paul mentioned how he believed that a change was necessary in the industry. A move away from using non-compliance fees as a mechanism to drive engagement and compliance. He highlighted that most of Sysnet’s clients are evangelising the importance of PCI DSS, however not in […]

Non-compliance fees; considering alternative approaches
Blog, Uncategorized

Non-compliance fees; considering alternative approaches

Non-compliance fees are viewed by many as an acceptable short-term solution to a merchant’s unwillingness to engage with a compliance program. However, often despite the best efforts by acquirers, some merchants continue to remain disengaged. So when a merchant ignores notifications regarding their non-compliance status and the application of non-compliance fees, it may be time […]

SHA-1 certificates – what your ecommerce customers need to know
Articles, Blog

SHA-1 certificates – what your ecommerce customers need to know

By Natasja Bolton, Acquirer Support Manager   In 2015 use of the 20 year old SSL security protocol for encryption of sensitive data in transmission was deprecated (in PCI DSS v3.1) to encourage ecommerce businesses to migrate to TLS (Transport Layer Security).  In 2016, further technology changes are underway that will impact those of your […]

Articles

Ask a QSA

‘Ask a QSA’ has received the below question that we feel will resonate with some of our clients. Seasoned QSA, Natasja Bolton stepped up to the challenge.   One of our merchants has provided their Attestation of Compliance (AOC) as a Service Provider, can we accept that AOC as covering their merchant compliance too?   […]

Why P2PE Solution Validation is not as hard as you may think
Articles, Blog

Why P2PE Solution Validation is not as hard as you may think

Natasja Bolton, Acquirer Support Manager, investigates   We previously wrote about the release of PCI P2PE Version 2 and its impact for acquirers and their merchants. In this follow-up article we explore an issue that has come to Sysnet’s attention: that many terminal solution providers and point-of-sale (POS) vendors appear to be actively avoiding P2PE […]

Articles

Unauthorised Wireless Access Points – Steps to ensure that your customers are secure 

By Jason McWhirr, Information Security Consultant   The likelihood that your customers will experience a data breach at some stage is unfortunately now a fact of life. It’s not if it will happen, it’s when will it happen?   In the previous article, Ransomware – Did you update your incident response plan? we discussed how […]

Choosing the right communications channel to drive engagement
Articles, Blog, Infographics

Choosing the right communications channel to drive engagement

Increasing and maintaining PCI DSS compliance can be a challenge, many factors often come into play, from how customers are engaging with their PCI programme to what channel and communications are compelling them to take action. Every communication channel has a value and a benefit, understanding when to implement which channel and at what stage […]

Articles

Streamline VIP customer compliance management

Managing your database of customers across all PCI DSS levels can be challenging and may involve multiple spreadsheets, documents and email accounts scattered across your business. Engaging your relationship managed customers and guiding them through their PCI DSS journey can be complicated and challenging to keep track of. Sysnet’s VIP Manager addresses these issues in […]

Articles, Blog

Can Cyber Essentials help your clients towards PCI DSS compliance?

By Natasja Bolton, Acquirer Support Manager Although PCI DSS is a prescriptive set of requirements focussed on payment card data and most cyber-security guides do not go to the same level of detail, being high-level recommendations and advice without specific measures of the achievement of the risk reduction objective, the Cyber Essentials Scheme does cover a […]

Ransomware - Tips on prevention, response and evading extortion
Articles, Blog

Ransomware – Tips on prevention, response and evading extortion

by Dr. Grigorios Fragkos, VP Cybersecurity Ransomware, a malware that prevents or in some cases limits users from accessing their data has been on the rise. Last year, 2015 saw a considerable increase with Crowti (also known as CryptoWall) and FakeBSOD being the two instances that affected more than 850,000 systems between June and November. […]

Articles, Blog

Using data to build better relationships with your SMBs

Every engagement with a client provides an opportunity for you to strengthen your relationship with them. By ensuring that each contact makes them feel that they have a strong business partner that they can trust, rely on, and build their business with, you are fueling their loyalty and strengthening your customer relationship. Conversely, each negative […]

Customer engagement - driving compliance through customer engagement
Articles, Blog, Whitepapers

Customer engagement – driving compliance through customer engagement

Many factors can impact the effective delivery of a PCI programme for acquirers, processors and ISOs.  From how customers are engaging with their PCI programme to what channel and communications are compelling them to take action.   Download our Best Practice Guide where we take a look at how an omni-channel approach can improve customer […]

The Requirement for Service Provider PCI DSS Compliance
Articles, Blog

The Requirement for Service Provider PCI DSS Compliance

by Natasja Bolton, Acquirer Support Manager   Business customers engage with all manner of third party service providers to support their business, whether that be IT support providers, data centres, offsite storage providers, hosting providers or payment processors. What is not always understood is that outsourcing a business operation or buying in a service from […]

A guide to ecommerce SAQs
Articles, Blog, Client Resources, Whitepapers

A guide to ecommerce SAQs

by Natasja Bolton, Acquirer Support Manager Most small and medium-sized merchants rely on an online compliance portal, such as our Sysnet.air solution, to determine the appropriate SAQ for their PCI DSS self-assessment. SAQ determination is based on the merchant’s completion of a series of questions on their  payment channels and payment processing methods.   For many merchants […]

Articles, Client Resources

Security – who cares about small businesses? We do!

Most small businesses know that their customers’ loyalty is key to their success and constantly strive to keep their customers happy and coming back time and time again. However, many don’t realise that failing to secure their customers sensitive payment information, puts not only their customers’ loyalty but also the survival of their business at […]

Articles, Blog, Client Resources

Easier PCI compliance with PCI-validated P2PE Solution

by Jason McWhirr, IS Consultant Not surprisingly, most retailers are focussed on their customers and sales, using the tools that best facilitate that, not on security systems to protect cardholder data – despite the hazards that a data breach could present.   Sysnet’s contact centre and acquirer support teams help retail merchants with their annual […]

Sysnet.air

Managed Services

For many businesses the task of reporting their compliance and maintaining the security of their systems can be challenging. We understand that security and compliance can be complicated. Sysnet simplify it, by taking the work away from businesses with our Proactive Data Security services.   For further information click here

Brochures, Sysnet.air

VIP Manager – Brochure

VIP Manager provides acquiring organisations with a highly efficient, cost effective, online solution for managing the PCI DSS compliance reporting of their VIP merchants. Working with some of the world’s largest acquiring organisations has given Sysnet a deep insight into how those organisations manage their VIP merchants’ PCI DSS compliance and associated reporting requirements and […]

Brochures, Sysnet.air

Sysnet.air – Brochure

Our award-winning, cyber security and compliance management solution Sysnet.air is an award-winning, cyber security and compliance management solution that helps businesses to improve security, and acquiring organisations to reduce risk. Sysnet.air has been designed to simplify security and compliance for small to medium sized businesses (SMBs) by profiling the business and personalising service offerings that […]

News

Sysnet Global Solutions launches Scalable, On-demand Merchant Contact Service for Acquiring Organisations

August 5th, 2015, Dublin, Ireland / Atlanta, Georgia – Sysnet Global Solutions, today announced the launch of a new out-sourced Merchant Contact Service, tailored specifically for acquiring and ISO organisations. The fully scalable, on-demand service enables acquiring organisations to respond to market conditions while also proactively engaging with customers through their customers preferred channel; phone, […]

News

Sysnet Global Solutions launches Scalable, On-demand Merchant Contact Service for Acquiring Organisations

August 5th, 2015, Dublin, Ireland / Atlanta, Georgia – Sysnet Global Solutions, today announced the launch of a new out-sourced Merchant Contact Service, tailored specifically for acquiring and ISO organisations. The fully scalable, on-demand service enables acquiring organisations to respond to market conditions while also proactively engaging with customers through their customers preferred channel; phone, […]

Blog, Sysnet.air

Managing the Compliance process in PCI Level 1, 2 & other strategically important merchants

by Paul Prior, SVP Client Engagement   VISA Inc, in a bulletin issued the middle of last year outlined enhancements to their PCI DSS Enforcement Plan for merchants and service providers. The plan defined a structure of escalating consequences for entities either with expired PCI DSS Compliance or those who have never demonstrated PCI DSS […]

Uncategorised

Callpay certifies to PCI DSS V3.1

July 1st, 2015, – Cape Town, South-Africa /Dublin, Ireland – Callpay, a leading telephony card based payments company that boast numerous innovative patent-pending PCI DSS Level 1 compliant payment products, today announced that it has achieved certification with the Payment Card Industry Data Security Standard (PCI DSS) version 3.1. Callpay’s v3.1 certification was completed by […]

News

Sysnet Global Solutions’ ComplianceMaker Now Certifying to PCI DSS v3.1

June 30th, 2015, London, United Kingdom / Dublin, Ireland / Atlanta, Georgia – Sysnet Global Solutions, announced at PCI London today that ComplianceMaker, part of the Sysnet.air® solution, is now certifying to Payment Card Industry Data Security Standard (PCI DSS) v3.1. Sysnet.air is a leading payment card industry, cyber security and compliance solution that helps […]